TERMS AND CONDITIONS OF USE

This document sets out the terms and conditions under which you may use kauffmanconcept.com (hereinafter referred to as the "Store") and purchase the products sold through it. By placing an order, the customer confirms acceptance of the Store's Terms and Conditions and accepts them in full.

Seller information

The Store is owned by KFMN CONCEPT S.R.L., with its registered office in Bucharest, Strada Constantin Marin, No. 2, Room No. 1, Building Z1, Staircase 1, Floor 4, Apartment 20, Sector 5, registered with the Trade Register under No. J2026030946006, tax identification number RO 54663410, share capital RON 500.

For orders and related information, you may contact us at orders@kauffmanconcept.com. For all other general enquiries, write to office@kauffmanconcept.com or use the methods listed in the “contact” section in the website footer.

Definitions

Seller: The company referred to above.

Buyer:

• Consumer (B2C): Any natural person aged at least 18, or group of natural persons formed into associations, who places an Order for purposes outside their commercial, industrial or manufacturing, craft or professional activity and who qualifies as a consumer under the law.
• Business Buyer (B2B): Any legal entity, collective entity or form of professional organisation (such as SRL, SA, PFA, II, IF, medical practices or law firms) that places an Order for purposes related to its business or professional activity.

Products: Movable goods sold through the Store and intended for personal or household use.

Order: An electronic document through which the Buyer expresses an intention to purchase Goods from the Store.

Contract: The Order confirmed by the Seller, whereby the Seller agrees to sell and deliver the Goods and the Buyer agrees to purchase and pay for them.

Campaign: The Seller's activity of displaying, for commercial purposes, through the website, the store or media channels, a finite number of products with limited, predefined stock, at special prices, for a specified period.

Voucher / Gift Card: A digital instrument of value issued exclusively by the Seller, with a fixed or customised face value, used by the Buyer as a payment instrument to purchase products from the Store.

Display errors

The Seller makes every effort to display product prices as accurately as possible; however, errors may occur. If the Seller discovers an error in the price of any product ordered by the Buyer, the Seller will inform the Buyer as soon as possible.

If a product is listed at an incorrect price due to a typographical error or incorrect commercial information received from suppliers, the Seller has the right to refuse or cancel any order placed for products displaying the incorrect price, even if the order has been confirmed and the card charged.

If an error affects an order already placed or a contract already concluded (for example, an incorrectly displayed price or unavailable stock), the Buyer will be informed immediately and may either confirm the order on the correct terms or cancel it and receive a full refund of the amount paid.

Visual presentation of products

Ordered products may differ slightly from the images on the website. Photographs are illustrative and indicative for the following reasons:

• Colours: Actual shades may vary depending on the screen and the settings of the monitor or device used by the Buyer, as well as the print production process.
• Dimensions and shape: The visual appearance in photographs may be influenced by the camera angle. It is the Buyer's responsibility to check the exact dimensions in the product's technical specifications.
• Technical description: For a complete and accurate understanding of the features and included accessories, we recommend carefully reading the product description.

The Order and the Contract

1. Placing an order through the website

Registering a user account is free of charge and is done by completing the form available on the platform. Signing in or creating a user account is not mandatory; the Buyer may also place orders without registering, as a guest. The Buyer is responsible for keeping their account access details confidential and for all orders placed through that account.

When creating an account or completing an order without registering, the Buyer must provide correct, accurate and complete information. The Seller is exempt from liability if an order cannot be processed, delivered or invoiced because incorrect information has been entered.

There is no minimum order value. Product orders may be placed online through the Store 24/7. Orders are processed and shipments prepared on working days, Monday to Friday, excluding public holidays.

2. Orders through channels outside the website

Orders for products with customised prints may also be initiated through the Seller's direct communication channels (email, WhatsApp, Instagram, etc.). In this case, the Seller creates the order in the system based on the request received and sends the Buyer a payment link through the same communication channel. Payment must be made within a maximum of 24 hours of issue; after this period, the document and the associated order are automatically cancelled.

The Contract is deemed concluded when payment is confirmed. The order confirmation and the tax document are sent to the Buyer at the email address provided during the conversation.

3. Store stock

The stock information displayed on the website is updated manually at regular intervals, which means that a product's status (“In stock” or “Limited stock”) may not always match the actual stock available in the warehouse at the precise time the order is placed. The platform does not reflect changes in the physical warehouse in real time (live), and adding a product to the shopping cart and completing an order does not guarantee that it is automatically reserved. Actual stock may therefore be zero, and the order may not be fulfilled in full.

If stock is wholly or partly unavailable, the Buyer will be notified by email and asked to confirm shipment of the products that remain available. If payment has already been made online, the Seller will refund in full the amount corresponding to the unavailable products in the order, within the statutory period. For the remainder of the order, any changes to shipping charges or parcel weight will be recalculated and automatically adjusted to reflect the final contents of the delivered order.

4. Steps for placing an order

To place an order, the Buyer must complete the following steps:

• Select the desired product after carefully checking its description, specifications and price
• Check product compatibility (particularly for phone or laptop cases) before purchasing
• Add the products to the shopping cart
• Enter complete billing and delivery details
• Select the preferred accepted payment method
• Review the final order details (quantities, unit prices, shipping, applicable taxes and total amount payable).

A valid email address and a telephone number at which the Buyer can easily be contacted must be provided.

5. Order validation

The order is completed by clicking an “Order and pay” button (or equivalent wording indicating an obligation to pay after placing the order). By submitting the order, the Buyer expressly confirms that they have read, understood and accepted these Terms and Conditions. The Buyer expressly acknowledges that this action constitutes an irrevocable request to enter into a distance contract and entails a firm obligation to pay the Seller the total value of the products.

An unpaid order is cancelled after 30 minutes.

After completing the procedure, the Buyer receives an automatic email acknowledging receipt of the order. The distance sales contract is deemed concluded when the Buyer receives the order confirmation email (products, stock, price) or when the tax document is issued.

6. Obligation to check details

The Buyer must carefully check all details in the confirmation email and immediately notify the Seller of any errors. The Seller cannot be held liable for delivery delays or errors caused by incorrect information entered by the Buyer (incorrect addresses, incomplete email addresses, typing errors). The Seller is also not liable for technical malfunctions beyond its platform, such as emails being blocked in the Spam folder, communication network failures or files accidentally deleted by the Buyer.

7. Changing or cancelling an order

The Buyer may request a change to or full cancellation of an order only until the tax document is issued. Any such request must be made by the Buyer directly through their customer account or by immediately contacting the Store's customer support service.

Prices and payment methods

1. Prices and applicable taxes

Product prices are stated and processed in the national currency of the delivery country: for example, RON for Romania, EUR for euro area countries, HUF for Hungary, PLN for Poland and the corresponding currencies of the other countries in the European Union and European Economic Area. All prices include Value Added Tax (VAT), applied at the statutory rate in force on the date the order is placed. Prices displayed on product pages do not include delivery costs, which are calculated and displayed separately in the shopping cart before the order is completed.

2. Issuing and sending the invoice

The Seller will issue a tax invoice for the ordered products in the name of the payer specified by the Buyer. The Buyer must provide all correct information necessary to issue this document. The invoice is issued electronically and sent to the email address provided or uploaded to the user account for registered customers.

3. Payment methods

Products from the online Store may be paid for using the following methods:

• Bank card (Visa, Mastercard, etc.), processed through the secure Shopify Payments and Stripe platforms. Card details are entered directly on the checkout page in a fully encrypted environment. The transaction amount is debited immediately after payment authorisation.

• Digital wallets (Google Pay, Apple Pay), available at checkout. It is solely the Buyer's responsibility to ensure that the delivery and contact details saved in the digital wallet are up to date and correct. The Seller accepts no liability for delivery errors caused by incorrect information automatically retrieved from these services.
• Cash on delivery is available exclusively for deliveries in Bucharest. Payment-on-delivery methods may be temporarily unavailable or disabled, depending on the availability displayed directly on the checkout page. For deliveries to parcel lockers with payment on delivery, payment can only be made by bank card or through the carrier's dedicated app; cash payment is not available.

If an order has already been registered, the Buyer may request a change to the payment method originally selected. This change can only be made before the tax invoice is issued, following direct consultation with, and approval from, the Store's customer support service.

Discount coupons and gift cards

1. Coupons and discount codes (Promotional campaigns)

The Seller may offer Buyers various types of discounts through free coupons or promotional codes issued as part of marketing campaigns.

• Discount codes may not be used repeatedly by the same Buyer unless the rules of the relevant campaign expressly state otherwise.
• Discount coupons may not be combined, accumulated or used together with other promotional codes or discounts available on the website for the same order, unless clearly stated otherwise.
• If the Seller finds that a discount code is being used in breach of the campaign rules or in an abusive or fraudulent manner, the Seller may refuse to apply the discount and cancel the order concerned. In this situation, the Buyer will be informed and offered the option of placing the order again at the standard price, without the requested discount.
• If a Buyer applies a coupon to an order containing several products and one of them is out of stock, the Seller will inform the Buyer. The remainder of the order will be processed and shipped with the discount maintained proportionally, as requested by the Buyer.
• Free promotional coupons have no monetary face value, cannot be returned or exchanged for cash and are not subject to the right of withdrawal.

2. Digital gift cards

A Digital Gift Card is a prepaid instrument of value associated with a unique code and intended exclusively for purchasing products from the Store. The amount paid constitutes an advance payment for the benefit of the holder, intended exclusively for purchasing products from the Seller's online Store.

• Purchasing gift cards for resale or for use in marketing campaigns not authorised by the Seller is prohibited.
• All gift cards are valid for 365 days from the date of purchase and may be used for an unlimited number of transactions up to the available balance. After expiry, the code becomes inactive and any unused balance is forfeited. The Buyer is solely responsible for monitoring the validity period.
• The Gift Card cannot be exchanged for cash and is non-refundable, except when exercising the statutory right of withdrawal in accordance with the detailed instructions in the “Right of withdrawal” section, and subject to the mandatory condition that its balance remains entirely unused. If a return is approved, the amount will be refunded in full within 14 days, exclusively to the original purchaser and using the same payment method as the original transaction.

3. Conditions for using the Gift Card

To pay for an order using a gift card, the Buyer must enter the unique code received in the designated field in the shopping cart before completing the order. The reduction is applied immediately, with the card value deducted from the total amount payable.

If the total order value exceeds the available gift card balance, the Buyer must pay the remaining difference using any other electronic payment method accepted on the website.

If the order value is lower than the gift card balance, the remaining balance stays on the card until it is fully used or the validity period expires.

If a product paid for partly or entirely with a gift card is returned, its value will be refunded in the form of a new gift card, issued and sent by email within a maximum of 30 days of approval of the return. The expiry date of the new gift card is calculated by adding to the original card's expiry date the number of days elapsed within the statutory withdrawal period, from the date of receipt of the product to the date the return request was registered

Example: if a gift card expires on 31 December and the Buyer receives the product on 3 December and requests a return on 5 December, the 2 elapsed days of the withdrawal period are added to the original date, so the new gift card will expire on 2 January.

Delivery of goods

1. Delivery times and areas

The Seller operates exclusively online, and all orders are delivered to the specified address solely through courier services. Collection in person from the company's registered office is therefore not available. The maximum delivery period is 30 calendar days from order confirmation. To avoid any delay in delivery, it is essential that the contact and delivery details provided by the Buyer are correct and complete.

Orders are processed on working days, Monday to Friday, excluding public holidays. Processing includes registering the order, producing the print for customised products, packing and handing the parcel to the courier. Processing takes 2–5 working days for products in stock, while customised products require an additional 1–2 working days.

The Seller delivers to Romania and all countries of the European Union and European Economic Area. Certain remote areas or islands (including territories such as the Canary Islands, the Azores or similar areas) may be excluded or subject to different delivery times and charges. Delivery availability and conditions for each destination are displayed at checkout.

Estimated delivery times for each destination are displayed at checkout. If an order cannot be dispatched within the stated period, the Seller notifies the Buyer and they mutually agree on an additional period appropriate to the circumstances. If this deadline is also missed, the Buyer may terminate the Contract and receive a refund of the amounts paid.

2. Courier services and delivery costs

Delivery is made through Fan Courier and SameDay in Romania and through DHL and other international partners for deliveries within the EU and EEA. Delivery costs are calculated dynamically at checkout according to the destination, parcel weight and selected delivery type or courier.

For shipments to EEA countries outside the European Union's customs union, additional charges may arise under the legislation of the destination country (customs duties, excise duties, local VAT). These costs are beyond the Seller's control and will be borne entirely by the Buyer.

3. Parcel tracking

The tracking number (AWB) is sent to the Buyer upon dispatch. Tracking information may take up to 72 hours to become available after the parcel has been handed to the courier.

4. Inability to deliver

Certain shipments may be postponed or cancelled in cases of force majeure, extreme weather conditions (yellow, orange or red alerts) or exceptionally busy trading periods. In any of these situations, you will be notified as soon as possible by telephone or email. We accept no liability for any losses suffered by the Buyer as a result of postponements or cancellations caused by these circumstances beyond our control.

5. Transfer of ownership and risk

The Buyer acquires ownership of the goods and assumes all risks upon taking physical possession of them.

When the parcel is delivered, the Buyer must check the integrity of the outer packaging before signing for receipt. If the packaging shows visible signs of damage, is torn or unsealed, or there is a suspicion of unauthorised handling by third parties, the Buyer must:

1. Refuse to accept the parcel from the courier.
2. Immediately notify the Seller at orders@kauffmanconcept.com.

By accepting the parcel without objection, the Buyer confirms that the packaging was intact upon delivery.

6. Post-delivery complaints

The Seller bears all logistics costs exclusively where the delivered products are defective or were sent incorrectly due to the Seller's fault. In this case, the Seller provides a prepaid return label.

Any complaint concerning defects visible upon delivery (broken products, scratched cases, clothing snagged in transit, etc.) or delivery of products different from those ordered must be submitted to the Seller within a maximum of 48 hours of receipt of the parcel, together with supporting photographs; otherwise, the Seller will be exempt from liability for damage occurring after receipt.

7. Failed or refused delivery

If delivery of an order cannot be completed for reasons attributable solely to the Buyer (including, but not limited to, providing incorrect or incomplete delivery details, the courier being unable to contact the recipient, failure to collect from a parcel locker within the statutory period or unjustified refusal to accept the parcel), the Seller considers the order cancelled and proceeds to refund the amount received, and may claim damages to fully cover the material losses suffered as a result of non-performance of the Contract (for example, outward and return transport costs invoiced by the courier company and storage costs for returned goods).

The Seller reserves the right to refuse future orders or disable the cash-on-delivery option for Buyers with a history of uncollected orders or unjustified refusals.

Right of withdrawal from the Contract

1. Statutory right to return standard products

The Consumer Buyer has the right to withdraw from this Contract within 14 calendar days of receiving the products, without giving a reason for the decision to withdraw and without paying any costs other than additional delivery costs if a method other than standard delivery was chosen, direct return costs and costs arising from any diminished value of the Products resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

To exercise the right of withdrawal, the Buyer must use the dedicated electronic function on the website or send an unequivocal written statement to orders@kauffmanconcept.com, including their first name, surname, address and order number. The withdrawal form is also available for download on the website.

2. Exemption of customised products from returns

Products made to the Buyer's specifications or clearly personalised, such as T-shirts, hoodies, phone cases or any other products with prints made at the Buyer's request, are exempt from the right of withdrawal under Article 16(c) of Romanian Government Emergency Ordinance No. 34/2014. By placing the order, the Buyer confirms that they are aware that these goods cannot be returned without a reason. Customised products are, however, covered by the statutory guarantee of conformity and the fast-track remedy procedure.

3. Return conditions

Products returned within the statutory period must include all components, accessories, original labels and accompanying documents, as well as all products received under a special offer or as a result of ordering a particular type of product that led to other products or offers being provided.

The Buyer may send the parcel through any express courier company. All return shipping costs are borne entirely by the Buyer. The Seller will refuse parcels sent with shipping payable by the recipient, parcels with a cash-on-delivery amount, or parcels sent through Poșta Română for collection at a post office counter.

4. Refund procedure

The Seller will reimburse the Consumer Buyer, without undue delay and in any event within 14 days of notification of withdrawal from the Contract, for all amounts received, including delivery costs, except for additional costs arising from the consumer's choice of a delivery method other than the least expensive standard delivery offered by the Seller. The refund will be made using the same payment method as the purchase, unless the Buyer expressly agrees to another method.

The Seller reserves the right to withhold the refund until the goods have been physically received or until the Buyer provides proof of dispatch, whichever occurs first.

For orders paid for by cash on delivery, the amount is refunded after the Seller has received and inspected the returned products. Returned products must be sent as an ordinary parcel without a cash-on-delivery instruction for the corresponding amount; the Seller will refuse parcels sent with payment due from the recipient.

The Buyer is liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning. If returned goods are incomplete, have broken seals or show obvious signs of wear, the Seller will notify the Buyer of the findings, the amount of the diminished value and the supporting evidence. The Buyer may choose to have this amount deducted from the refund or to receive a full refund, in which case the Seller will issue a separate payment document for the amount due.

Guarantees

1. Statutory guarantee of conformity

Consumer Buyers benefit from a statutory guarantee of conformity of 24 months from the date of receipt of the product. For orders placed by Business Buyers, the guarantee period is 12 months from delivery. The guarantee covers lack of conformity existing at the time of delivery, including issues that become apparent later under normal use and compliance with the care instructions, on the basis of the invoice serving as proof of purchase.

The care instructions on textile labels and on the dedicated website page form an integral part of the guarantee conditions, and failure to comply with them results in loss of guarantee coverage for defects caused by that failure.

The guarantee does not cover the following situations:

• Normal wear and tear: damage occurring over time through friction, natural thinning of the fabric and gradual fading caused by wear, repeated washing or exposure to sunlight.
• Mechanical damage: defects caused by the Buyer through drops, impact, cuts, scratches, snags, tears or improper handling.
• Failure to follow instructions: problems arising from washing at incorrect temperatures, tumble-drying contrary to instructions, ironing directly on the printed surface or exposure to harsh chemicals (alcohol, disinfectants).
• Unauthorised modifications: faults resulting from repairs, alterations or structural modifications carried out independently by the Buyer.
• Material characteristics: natural variations in texture, shade or patina specific to natural or textured materials that do not constitute manufacturing defects.
• Source image quality: the resolution, clarity or graphic quality of images uploaded by the Buyer for customised products is not covered by the guarantee.

2. Making a guarantee claim

The Buyer submits the request by email to orders@kauffmanconcept.com or through the website form, providing their name, order number, a description of the defect and supporting photographs or video. The Buyer is responsible for properly packaging the goods for transport.

The complaint will be resolved within a maximum of 15 calendar days of notification. The Seller must have physically received the product for the assessment to take place.

If the technical assessment establishes that the product has no manufacturing defect or that the defect was caused solely by improper use, the Seller may require the Buyer to pay the outward and return shipping costs.

3. Fast-track remedy procedure (90 days)

In addition to the statutory guarantee of conformity, and without affecting it in any way, the Seller offers a simplified remedy procedure within the first 90 calendar days after receipt of the product. During this period, a replacement or refund for any workmanship defect, material defect or printing error is provided on the basis of the order number and a photograph confirming the defect, without the prior technical assessment required under the standard procedure.

This procedure provides a more favourable way of exercising the Buyer's rights and does not limit, impose conditions on or replace the statutory guarantee of conformity, which remains fully applicable.

The Seller reserves the right to reject requests where the reported defect is found to result from normal wear and tear, mechanical damage or improper use, which do not constitute manufacturing defects.

CONFIDENTIALITY AND PERSONAL DATA

The Seller will keep confidential all information of any kind that you provide. Data is processed in accordance with Regulation (EU) 2016/679 (GDPR). For further details, please consult the Store's Privacy Policy.

INTELLECTUAL PROPERTY RIGHTS

1. Copyright in website content

All content of the online Store (including graphics, logos, texts, images, symbols and predefined print designs) is the property of the Seller or its partners and is protected by copyright and related rights legislation.

The content of this website may not be used, reproduced, distributed, transmitted or displayed for purposes other than those expressly and legally permitted. Extracting any information and subsequently using it commercially beyond the scope of private copying permitted by law, for sale or licensing, without the Seller's prior written consent constitutes a breach of the Terms and Conditions and is subject to penalties under applicable law.

2. Copyright in design elements

For products customised on request, the Seller accepts no liability regarding copyright in graphics, texts or images supplied by the Buyer. By placing the order, the Buyer declares on their own responsibility that they own the copyright or have permission from the rightful owner to use these materials and, for images containing identifiable individuals, that they also have those individuals' consent to use their image to produce the ordered product. The Buyer bears full legal responsibility for any disputes arising from infringement of third-party intellectual property rights or rights to their own image.

For images containing identifiable individuals, the Buyer also declares that they have those individuals' consent to use their image to produce the ordered product and assumes full responsibility for any claim brought by those individuals.

The Seller reserves the right to refuse to process and print orders containing:

• Registered trademarks or well-known brand logos, unless the Buyer demonstrates the right to use them
• Images or texts that are obscene, offensive, racist, discriminatory or incite violence
• Political content
• Images of real individuals without their written consent
• Graphics of insufficient quality or resolution to produce a print meeting production standards.

FORCE MAJEURE

Neither party will be liable for failure to perform contractual obligations if such failure is caused by a force majeure event under Romanian law, including natural disasters, armed conflicts, strikes, officially declared pandemics or major cyberattacks.

Dispute resolution

Any complaint concerning products or services must be submitted in writing to orders@kauffmanconcept.com, and the Seller undertakes to respond within a maximum of 15 working days.

The Buyer who is a natural person has the right to contact:

• ANPC (Romanian National Authority for Consumer Protection). Link https://eservicii.anpc.ro/Depune-Cerere.
• The ODR platform (Online Dispute Resolution): A tool provided by the European Commission for resolving cross-border disputes. Link https://ec.europa.eu/consumers/odr.

In any event, if the dispute cannot be resolved amicably, jurisdiction lies with the Romanian courts at the location of the Seller's registered office.